Serivise zigomba kuba zisanzwe, kandi ibisobanuro bya serivisi ni amahame yimyitwarire iyobora abantu kandi biranga imyitwarire yabantu.Uruganda rwuzuye imbaraga nubuzima rugomba kubanza kugira sisitemu yihariye ya serivisi.
Kugirango tumenye neza intego yo "gukorera abakoresha, kubazwa abakoresha, no guhaza abakoresha", Hongyan Electric yiyemeje abakoresha ibi bikurikira kubijyanye nubwiza bwibicuruzwa na serivisi:
1. Isosiyete yacu iremeza ko amahuriro yose yumusaruro azashyirwa mubikorwa hakurikijwe sisitemu yubwishingizi bwa ISO9001.Ntakibazo murwego rwo gushushanya ibicuruzwa, gukora, no kugenzura ibicuruzwa, tuzahuza cyane nabakoresha na ba nyirubwite, ibitekerezo byamakuru, kandi twakira abakoresha na ba nyirubwite kudusura igihe icyo aricyo cyose Isosiyete yacu isura ubuyobozi.
2. Ibikoresho nibicuruzwa bishyigikira imishinga yingenzi byizezwa gutangwa hakurikijwe ibisabwa mumasezerano.Kubakeneye serivisi za tekiniki, abakozi ba tekiniki babigize umwuga bazoherezwa kwitabira gupakurura no kuyobora imirimo yo kwishyiriraho no gutangiza kugeza ibikoresho bizaba bisanzwe.
3. Kwemeza guha abakoresha serivisi nziza mbere yo kugurisha, kugurisha na nyuma yo kugurisha, kumenyekanisha byimazeyo imikorere n'imikoreshereze y'ibicuruzwa kubakoresha mbere yo kugurisha, no gutanga amakuru afatika.Birasabwa gutumira uruhande rusabwa kugira uruhare mu isuzuma rya tekiniki yabatanga isoko mugihe bibaye ngombwa.
4. Ukurikije ibyo abakoresha bakeneye, tegura amahugurwa yubucuruzi mugushiraho ibikoresho, gutangiza, gukoresha no gufata neza tekinoroji kubaguzi.Kora ubuziranenge bwo gukurikirana no gusura abakoresha kubakoresha byingenzi, kandi uhore utezimbere imikorere yibicuruzwa nubwiza bwibicuruzwa ukurikije ibyo umukoresha akeneye mugihe gikwiye.
5. Amezi cumi n'abiri y'ibikoresho (ibicuruzwa) ni igihe cya garanti.Amashanyarazi ya Hongyan ashinzwe ibibazo byose bifite ireme mugihe cya garanti, kandi ashyira mubikorwa "garanti eshatu" (gusana, gusimbuza, no kugaruka) kubicuruzwa.
6. Kubicuruzwa birenze "garanti eshatu", byizerwa gutanga ibice byo kubungabunga no gukora akazi keza muri serivisi zo kubungabunga ukurikije ibyo abakoresha bakeneye.Ibikoresho hamwe no kwambara ibice byibicuruzwa bitangwa ku giciro cyahoze cyuruganda.
7. Nyuma yo kwakira amakuru yibibazo byujuje ubuziranenge bigaragazwa n’umukoresha, kora igisubizo mu masaha 2 cyangwa wohereze abakozi ba serivisi aho byihuse, kugirango uyikoresha atanyuzwe kandi serivisi ntizahagarara.